Your privacy is critically important to us.

Rejuvience Med Spa is located at:

10601 N. Hayden Rd Suite I-103

Scottsdale, Arizona 85260

[email protected]

(602) 899-7462

Rejuvience Med Spa (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our practice, or engage with our services — including medical aesthetics, and wellness treatments.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, request an appointment, or submit a form, we may collect:

- Full name, date of birth, and gender

- Email address, phone number, and mailing address

- Health history, treatment inquiries, and insurance information

- Photos submitted for consultation purposes

- Payment and billing information (processed securely through third-party processors)

- Any messages, questions, or feedback you send us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

- IP address and browser type

- Device type, operating system, and screen resolution

- Pages visited, time spent on site, and referring URLs

- Clicks, scroll depth, and interaction patterns

- Geographic location (city/region level, not precise)

1.3 Information from Third Parties

We may receive information about you from:

- Booking and scheduling platforms (e.g., Boulevard, Zenoti)

- Referral partners or other healthcare providers

- Review platforms and social media, if you engage with our profiles

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery & Appointment Management

- Schedule, confirm, and manage your appointments

- Respond to inquiries and provide patient support

- Send appointment reminders via text, email, or phone

- Process payments and issue receipts

2.2 Clinical & Treatment Purposes

- Maintain accurate patient records in compliance with applicable healthcare regulations

- Coordinate care between providers within our practice

- Evaluate treatment suitability and follow up post-treatment

2.3 Communications & Marketing

- Send promotional offers, newsletters, and service updates (with your consent)

- Notify you of new treatments, events, or specials relevant to your interests

- Conduct patient satisfaction surveys

2.4 Business Operations & Compliance

- Improve our website, services, and patient experience

- Detect and prevent fraud, abuse, or unauthorized access

- Comply with legal obligations, court orders, or regulatory requirements

- Enforce our terms and resolve disputes

3. SMS / Text Message Opt-In & Communication

3.1 SMS Consent

By providing your mobile phone number and affirmatively opting in — whether via our website intake form, a paper form at our office, or a verbal agreement — you consent to receive text messages from Rejuvience Med Spa. These messages may include:

- Appointment confirmations and reminders

- Follow-up care instructions

- Special promotions and seasonal offers

- Practice news and new service announcements

3.2 Message Frequency & Rates

Message frequency will vary based on your activity and appointments. Standard message and data rates may apply, depending on your mobile carrier and plan.

3.3 How to Opt Out

You may opt out of SMS communications at any time by:

- Replying STOP to any text message you receive from us

- Contacting us directly at our office or via email

After opting out, you will receive a single confirmation message and no further promotional texts will be sent. You may still receive transactional messages (e.g., appointment reminders) unless you specifically request otherwise.

3.4 Re-Opting In

If you wish to resume receiving SMS communications after opting out, you may re-enroll by texting START to our messaging number or by contacting our office directly.

3.5 No Sharing of SMS Opt-In Data

We do not sell, rent, or share your SMS opt-in consent or phone number with third parties for their marketing purposes. Your consent is specific to Rejuvience Med Spa and our affiliated communications only.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies (such as web beacons, pixels, and local storage) to enhance your experience and understand how our site is used.

4.2 Types of Cookies We Use

- Essential Cookies

• Required for our website to function. They enable core features like page navigation, secure access, and form submissions. These cannot be disabled.

- Analytics Cookies

• Help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymized. Used to improve site performance and content.

- Marketing & Retargeting Cookies

• Used to deliver relevant advertisements on platforms like Google and Meta. These may track your browsing behavior across websites to serve personalized ads.

- Preference Cookies

• Remember your settings and preferences (e.g., language, region) to personalize your experience on return visits.

4.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect site functionality. You may also opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

4.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. We continue to monitor industry standards in this area and may update this policy accordingly.

5. Data Security Practices

5.1 Our Security Measures

We take the protection of your personal and health information seriously. Our security practices include:

- SSL/TLS encryption for all data transmitted through our website

- Secure, access-controlled storage for patient records

- Role-based access controls — only authorized staff can access sensitive information

- Regular security reviews and staff training on data privacy

- Third-party payment processing compliant with PCI-DSS standards

- HIPAA-compliant handling of protected health information (PHI) where applicable

5.2 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with applicable state and federal healthcare retention requirements.

5.3 Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will notify affected individuals as required by applicable law, including HIPAA breach notification rules where applicable.

5.4 Limitations

While we implement industry-standard safeguards, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

6. Your Rights & Choices

6.1 Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate or incomplete. To do so, contact us using the information in Section 7.

6.2 Opt Out of Marketing Communications

You may opt out of receiving marketing emails or SMS messages at any time:

- Email: Click the "Unsubscribe" link at the bottom of any marketing email

- SMS: Reply STOP to any text message

- Phone/Email: Contact our office directly to update your communication preferences

Note: Opting out of marketing communications does not affect transactional messages related to your appointments or care.

6.3 Deletion Requests

You may request deletion of your personal data where we are not required by law to retain it. Please note that we may be legally obligated to retain certain medical and financial records. We will inform you of any limitations that apply to your deletion request.

6.4 Data Portability

Where technically feasible and legally permissible, you may request a copy of your data in a commonly used, machine-readable format.

6.5 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.

6.6 HIPAA Rights

As a healthcare provider, we comply with HIPAA. You have specific rights regarding your Protected Health Information (PHI), including the right to access your medical records, request amendments, and receive an accounting of disclosures. Please contact our Privacy Officer for HIPAA-specific requests.

7. Third-Party Services & Links

Our website may contain links to third-party websites or integrate third-party tools (e.g., booking platforms, payment processors, social media plugins). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy regularly. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Rejuvience Med Spa

Website: https://www.rejuviencemedspa.com/

For HIPAA-related requests, please specifically indicate "HIPAA Privacy Request" in your correspondence.